25329 Budde Rd., #503     The Woodlands, TX 77380     937.422.4959

Medical Massage Therapy

Policies


Payment

Payment is due at the time of service. We accept checks, cash, gift certificates, money orders and cashiers checks in the office. No third party checks are accepted. If a check is returned unpaid by your bank, we assess a $35 NSF fee for each returned check.

If you prefer to pay by credit or debit card, you can pay in advance of your appointment online via our payment page. For online payments, please bring your receipt as proof of payment.

We understand that occasionally accidents happen, wallets or checkbooks get misplaced. If this happens, we reserve the right to request payment in full prior to performing any services.

 

Cancellations

All cancellations require a 24 hour notice so that we may have the chance to rebook your appointment time. Cancellations are accepted via phone only, please do not send an email to cancel an appointment. There is a fee of $25 for late cancellation and/or appointment "no show". If a gift certificate is being used as payment for an appointment and proper cancellation notice is not given, the gift certificate will be considered null and void at our discretion.

 

Arriving Late

We realize and value the importance of your time and ask that you respect ours as well as that of our other clients. Please plan accordingly and arrive on time. If you arrive late for your appointment, your appointment will still end at the scheduled time to avoid inconveniencing other clients and making the therapist run late for future appointments. In the event of late arrival, regardless of the length of the treatment actually given, you will be responsible for the full charge for the time slot that was scheduled.

 

Gift Certificates

Gift certificates are valid for six months from the date of issue and must be presented at the time of payment. Please mention your gift certificate when scheduling your appointment. Gift certificates are valid for services only and not redeemable for cash.

 

Referrals

We appreciate your referrals. If you refer a new client, you will receive a $10 credit towards future services after the new client books and pays for his or her massage appointment. New clients must mention the referral when booking or at the time of initial appointment. Referral credits may not be used in combination with other discounts but can be combined together when paying for services.

 

Insurance Billing

We are proud to be able to offer insurance billing. As all insurance claimes, companies and plans are vastly different, it is difficult for us to guarantee that your claim will be covered. The claims process is administratively burdensome. In consideration of the therapists' time, payment for services will be collected at the conclusion of your treatment. Claims will be filed and reimbursement to the client will be made once payment from the insurer is received.

 

Massage for Children or Minors

Any client under the age of 18 must have a parent or legal guardian present for the inital appointment to sign a consent form. At that time, the therapist will go over the patient history and treatment plan with both the parent and child in the treatment room and will be able to answer any questions you may have. The parent may be present in the treatment room during the massage if desired.

 

Draping

We follow proper massage draping protocol. It is our strict business policy to use draping (towel, sheet or clothing) with each and every massage. Even if the client is wearing their undergarments a towel or sheet will be used. No additional draping is necessary if the client is in clothing/outer wear. Please respect the professional boundaries that exist between therapist and client.

 

Hygiene

For health reasons, please arrive freshly showered after exercising. We reserve the right to refuse to perform a massage for any hygiene issues.

 

Alcohol and Drugs

We reserve the right to refuse service to any client under the influence of drugs or alcohol.

 

Non-Discrimination

We do not discriminate on the basis of race, color, age, gender, sexual orientation, political or religious beliefs, disability, body shape, marital or familial status, ancestry, national origin, nor any other category that is protected by federal law or other applicable laws and regulations.

 

Notice to Clients

Any comments and /or behaviors that are threatening, sexually inappropriate or make the therapist uncomfortable will prompt the therapist to immediately terminate the session and charges in full will be assessed.

We work closely with the Montgomery County Sheriff's Department to ensure the safetyof both the therapist and client. You will be required to provide a valid State or Government Picture ID/Driver's License on your first visit.

 

Right to Refuse

We reserve the right to refuse service to any potential client at our discretion.